With a world that changes at the speed of light, people’s lives and daily needs are also transformed. In this ever-changing scenario, being an energy company in 2025 means for Enel take on a responsibility that goes far beyond simply providing electricity. A responsibility that encompasses the environment, people, community and future.
The group has chosen to consolidate its commitment starting from a deep listening to needs and the desire to make energy a good that is not only available, but clear, accessible and sustainable. The values that guide this path speak of trust, proximity, transparency, energy efficiency And responsible choices: principles that take shape every day in concrete actions, designed to truly improve the lives of citizens, families and businesses.
Trust built with gestures
Trust, for Enel, is not an abstract concept, but a pact that is renewed daily. Hence the birth of an anti-fraud campaign designed to protect customers from increasingly widespread fraud and unfair practices in the energy sector. The initiative provides practical tools to recognize suspicious calls, deceptive SMS or fraudulent emails. A dedicated section has been created on the official website, with simple and clear guidelines for recognizing danger signs and defending oneself in an informed manner.
But trust is also built in everyday life, through a multi-channel customer service that focuses on speed of response and immediate resolution of problems. In 2024, Enel achieved a Customer Satisfaction Index of 85% on the main digital channels (source: Enel Sustainability Report 2024), thanks to chatbots powered by artificial intelligence, social assistance and an enhancement of the contact center. A model that wants to make the relationship with the company not a bureaucratic passage, but an experience of listening and real closeness.
Understanding the bill, finally
The language of energy has never been simple. Technical terms, hidden charges and unclear expense items have made bills difficult to decipher for years. From 1 July 2025, however, everything changes. Enel has introduced a new simplified bill, in line with ARERA Resolution 315/24, which gives customers control of their spending. The first page becomes a real “energy receipt”, with the immediate distinction between the costs for the sale of energy, those of the network and the system charges.
The objective is to give transparency and decision-making power to consumers, who can now evaluate bonuses, discounts and benefits in a clear way. The intuitive graphics and simplified explanations allow you to understand in a few seconds not only how much you pay, but who the individual amounts go to. With direct language and more readable graphics, the first page immediately offers the essential information: how much and what is paid. Customers can distinguish at first glance the cost of energy, any social bonuses and the RAI license fee. Furthermore, the bonuses and discounts linked to the chosen offers and all the news on the ENELtiPREMIA loyalty program are highlighted.
The second page, however, is the “energy receipt”, with a meticulous but understandable detail of all the items that make up the total. It is possible to clearly distinguish the costs that go to Enel (for the sale of energy) from those that are paid for the network and system charges, immediately recognizing who every single penny goes to.
It is a concrete gesture that translates Enel’s promise into reality: making citizens more aware of their energy choices.
Technology at the service of sustainability
The future of energy passes through efficiency. According to the International Energy Agency, improving energy efficiency can cover more than 40% of the emissions reduction needed by 2040. Enel has decided to make technology a daily ally in this challenge.
With Enel Energia’s Full Digital App, customers can monitor consumption in real time, identify waste and adopt virtuous behaviour. It is not just a digital service, but a concrete tool to reduce bills and reduce environmental impact. The Polytechnic University of Milan – Energy & Strategy Group has estimated that a family can save up to 15% of annual consumption thanks to smart monitoring systems. Data that confirms how small daily gestures, supported by intuitive technologies, can generate significant benefits.
In this sense, the app becomes the symbol of a new way of experiencing energy: not an inevitable cost, but a resource to be managed intelligently.
Mobility as a daily choice
The energy transition is not only about electricity production and consumption, but also about mobility. Enel has put the diffusion of a cleaner and more accessible transport model at the center of its roadmap. Today the company matters over 23,000 charging points active throughout Italythanks to the collaboration with more than 30 operators. A widespread network that transforms the electric car from a niche option to a concrete possibility for millions of citizens.
Since 2018, Enel has followed a clear strategy: to create charging infrastructures in urban and extra-urban areas and in high-traffic sites, in line with the objectives of the PNRR. This is accompanied by digital services designed to simplify users’ lives: from the app Enel On Your Waywhich allows you to plan trips and manage payments, up to RFID cards which allows you to recharge in a few seconds.
Enel thus confirms itself as a strategic partner for the mobility of the future: electric, sustainable and increasingly integrated into the daily lives of Italians. A choice that looks far ahead, with the declared objective of zero emissions by 2040.
A commitment that is lived every day
From electric mobility to Renewable Energy Communities (CER), Enel aims to make every citizen a protagonist of the transition. The message is clear: sustainability is not imposed, it is enabled. With concrete, accessible and shared tools that make it easy to do your part.
But how do CERs work? CERs represent a innovative and collaborative model. Imagine that in your neighborhood a group of condominiums, companies or local authorities come together to produce and consume clean energy together from renewable sources, such as photovoltaic solar panels. This group, legally constituted as a non-profit organisation, allows anyone to actively participate in the energy transition, creating local “zero km” plants. The objective is twofold: to produce energy at affordable prices and to obtain an incentive for each kWh shared. The news is that, thanks to the CER Decree of 24 January 2024, these communities are finally regulated at a national level, and their growth is thus expected to be stimulated (energy-enel communities).
Enel’s project is not a theoretical project, but a set of concrete actions that enter into people’s daily lives: from protection against scams to bill renewal, from digital tools for energy efficiency to the widespread charging network for electric vehicles.
Each initiative tells of the desire to transform energy into a useful, clear service close to people. It is proof that Enel’s vision can be much more than a strategy: it can become a real commitment towards communities, the environment and future generations. Because today, more than ever, every energy choice matters. And doing it together can really make a difference.
